Shipping Policy

Last updated: October 3, 2026

At BRIGADOON LTD, we are committed to providing a reliable and transparent shipping experience for every order placed through our online store.

1. Order Processing

Orders are processed Monday through Friday, excluding UK public holidays.

Orders are normally processed within 1–3 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation by email. If tracking information is available for your shipment, it will be provided in the shipping confirmation.

Please ensure that your shipping address and contact information are correct before completing your order. We cannot guarantee changes to an order after it has entered the processing or shipping stage.

2. Delivery Times

Estimated delivery times depend on the destination and the shipping service selected at checkout.

Typical delivery estimates are:

• United Kingdom: approximately 3–7 business days

• Europe: approximately 5–10 business days

• United States & Canada: approximately 5–12 business days

• Other international destinations: approximately 7–15 business days

These are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to customs processing, carrier delays, adverse weather, public holidays, or other circumstances outside our control.

3. Shipping Costs

Available shipping options and applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, and shipping method selected.

If free shipping is offered on eligible orders, the applicable offer will be clearly displayed on our website or at checkout.

4. Tracking

Where a tracked shipping service is used, tracking information will be provided once the order has been dispatched.

Tracking information may take some time to become active after the carrier receives and scans the package.

Customers are responsible for using the correct shipping address when placing an order.

5. International Orders

For orders shipped outside the United Kingdom, the destination country may impose customs duties, import taxes, or other charges.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Customs processing times vary by country and are outside our control.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the relevant carrier.

Before contacting us, please check the tracking information provided and confirm that the shipping address entered when placing the order was correct.

If a package is marked as delivered but you have not received it, please contact us as soon as possible so we can assist you with the next steps.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, we may contact you to arrange a new delivery. Additional shipping charges may apply.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the products received.

We will review the situation and work with you to resolve the issue in accordance with our Refund & Returns Policy.

9. Contact Us

If you have questions regarding shipping, delivery, or your order, please contact us:

BRIGADOON LTD
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Email: orthostep38@purelymail.com
Phone: +44 7911074954

Company Registration Number: 17432401